Cooling-off period & returns

Think it over.

For standard products you buy online, a statutory 14-day cooling-off period normally applies from the day after receipt. This is your right, not an additional guarantee from DAGLUW.

How does cancellation work?

1. Let us know within the cooling-off period that you wish to cancel the purchase. A reason is not required.
2. Return the product within 14 days of your notification.
3. In the event of a full cancellation, you will receive a refund of the purchase price and the standard shipping costs. The refund will be issued within 14 days of your notification; waiting until receipt or proof of shipment is allowed.

You may inspect the product as you would in a store. Unnecessary use may cause a reduction in value. A statutory exception may apply to products made to personal specifications; standard size selections do not constitute custom-made products in themselves.

Return address and costs.

The DAGLUW collection is not yet available for order. The Dutch return address and return costs will be announced before the start of sales. Do not return anything yet without the correct address.

You can also clearly communicate your cancellation by email to by-elora@hotmail.com.

Information about the statutory cooling-off period: ACM.